EzMobile Critical Information Summary (CIS)
Service Description
EzTel’s Mobile Saver SIM only service is delivered via the Telstra 4G network in Australia. EzTel Mobile Saver includes the following components:
SIM only plan for Voice & Data services
Unlimited Talk Voice Calls & text messages within Australia
Calls to 15 International destinations are included other destinations will be barred
The service is a post-paid service and bills are not issued. Minimum Term EzTel Mobile Saver Month to Month plan is supplied on a no lock-in contract (customers are permitted to terminate the service by giving a 30 day notice). See Minimum Total Cost applicable to each plan in the Information about Pricing section.
Information About Service Costs
| Plan | EzMobile Saver Plan |
|---|---|
| Monthly Charge | Included |
| National Calls | Included |
| Calls to 13/1300/1800 Numbers | Included |
| International Calls to China, Germany, Greece, Hong Kong, Indonesia, India, Ireland, Malaysia, New Zealand, Singapore, South Korea, Thailand, United Kingdom, USA and Vietnam | Calls to these destinations are included, calls to other destinations are barred |
| Set Up Fee Month to Month | Included |
| SIM Card | Included |
| Number Porting | Included |
| What’s Included? | 10Gb Data, Manual Top Ups on request at $15 per Gb, New Sim Card, Number Porting, Call types and destinations described above |
| What’s not Included? | Auto Top Ups (Top Ups on request only) |
| Minimum Cost | $33 |
| Service Numbers | A new service number can be supplied at no additional charge. If you wish to port your current service number, we will |
| Service Cancellation | If you cancel a month-to-month contract, or after your term contract has expired, we will disconnect the service at the conclusion of the month in which you cancel the service and cease billing for that service |
| Plan Change Charges | There are NO alternate plans |
| Early Termination Charges | This is a Month to Month Service and there are no early termination charges |
Information about the service
Mobile Saver is a post-paid 4G mobile voice and data service utilizing parts of the Telstra mobile network, and includes 10Gb of data, most call types and calls to some international destinations. The minimum contract term is 1 month. This service agreement is independent of any other service you may receive from EzTel, and is subject to EzTel’s Standard Form of Agreement, Fair Use Policy and other important documents, available at www.eztel.com.au/important-documents. International Roaming is not available on this service.
Service availability
Service not available to all areas, site addresses or customers.
Hardware
No hardware is included with this service. You must supply your own handset.
Other Charges
Calls to premium numbers, international destinations not included in the price table, satellite numbers, 1234, 12455, 12456 and content charges are not included and are charged separately.
Fair Use Policy
You must comply with our Fair Use Policy and not use your services in an unreasonable or fraudulent manner or in a way that detrimentally interferes with the integrity of the network. We may take action if you breach the Fair Use Policy, including suspending or cancelling your service, or reducing its speed.
Changing your Plan
No alternate plans are available.
How can I check and manage my usage?
You can check your usage online at our Customer Care portal. Please call to arrange a username and password.
Understanding my bill
Your bill is issued on the same date each month. You’re billed in advance for the minimum monthly charge, and in arrears for any usage not included in your plan. You may also be charged for individual