Critical Information Summary (CIS)

Service Description  
EzTel’s NBN Bundle service is delivered via the National Broadband Network (NBN) using FTTP, FTTB,  FTTN, FTTC or HFC technology to the network boundary point of your premises. EzTel NBN Voice Bundle  includes the following components:

  • NBN Broadband
  • Voice Service (no included calls)

The service is a pre-paid service and bills are not issued. Minimum Term EzTel NBN Voice Bundle plans are  supplied on either a no lock-in contract (customers are permitted to terminate the service by giving a 30  day notice) or 24 month contract term (early termination fees apply). See Minimum Total Cost applicable  to each plan in the Information about Pricing section.

Information about Service Costs 

Availability  

The EzNBN Bundle is available at selected coverage areas and subject to infrastructure availability at  customer’s premises. To check for availability, please use the address checker at  https://www.nbnco.com.au/residential
Bundling Arrangements  
Once an EzNBN Bundle is ordered:

  • Change of plan option is restricted to EzNBN Bundle plans only and you cannot move back to an  EzDSL2+/ADSL service
  • You cannot separately cancel either component (NBN Broadband or Voice Service). Cancellation will  cease both services.
  • NBN Speeds Typical Evening Download Speed is measured between 7pm and 11pm. The actual speeds  for the service may be slower and vary due to many factors including type/source of content being  downloaded, hardware and software configuration, the number of users and performance of  interconnecting infrastructure not operated by EzTel. Devices connected by Wi-Fi may experience slower  speeds than those connected by Ethernet cable. For FTTB, FTTN and FTTC customers, we will inform you  of your maximum line sync speed once available. If you are on a higher speed NBN plan, you have the  option to downgrade to a lower speed plan without any penalties.
  • Equipment Required If you do not already have the required NBN infrastructure installed at your  premises, you or an authorized person over 18 years of age will be required to be home on the day of  installation for a technician visit. If we find that you will require a technician visit to perform the  installation, we will advise you of the date and time after registration.
  • You need an NBN compatible modem to connect your devices to EzNBN Broadband service and a  standard phone handset to use your included voice service. A Wi-Fi modem router is included in the  EzNBN Voice Bundle. Inclusions & Exclusions Non-commercial purposes: The service is for residential  consumers and used for personal or domestic purposes only.
  • Calls that are not included in your Voice Add-on (e.g. calls to 13/1300 numbers and Directory Services)  will be charged at listed EzTel rates on a ‘pay as you go’ basis.
  • Standard International Call Rates apply for calls to satellite phones and international calls that are not  included in your Voice Add-on. Calls to 19/1900 numbers are not supported.
  • CSG Waiver: The standard Monthly Charge and Setup pricing stated in the Information about Pricing  section are based on new customers agreeing to waive the Customer Service Guarantee (CSG).