Critical Information Summary (CIS)
Service Description
EzTel’s NBN Bundle service is delivered via the National Broadband Network (NBN) using FTTP, FTTB, FTTN, FTTC or HFC technology to the network boundary point of your premises. EzTel NBN Voice Bundle includes the following components:
- NBN Broadband
- Voice Service (no included calls)
The service is a pre-paid service and bills are not issued. Minimum Term EzTel NBN Voice Bundle plans are supplied on either a no lock-in contract (customers are permitted to terminate the service by giving a 30 day notice) or 24 month contract term (early termination fees apply). See Minimum Total Cost applicable to each plan in the Information about Pricing section.
Information about Service Costs
Availability
The EzNBN Bundle is available at selected coverage areas and subject to infrastructure availability at customer’s premises. To check for availability, please use the address checker at https://www.nbnco.com.au/residential
Bundling Arrangements
Once an EzNBN Bundle is ordered:
- Change of plan option is restricted to EzNBN Bundle plans only and you cannot move back to an EzDSL2+/ADSL service
- You cannot separately cancel either component (NBN Broadband or Voice Service). Cancellation will cease both services.
- NBN Speeds Typical Evening Download Speed is measured between 7pm and 11pm. The actual speeds for the service may be slower and vary due to many factors including type/source of content being downloaded, hardware and software configuration, the number of users and performance of interconnecting infrastructure not operated by EzTel. Devices connected by Wi-Fi may experience slower speeds than those connected by Ethernet cable. For FTTB, FTTN and FTTC customers, we will inform you of your maximum line sync speed once available. If you are on a higher speed NBN plan, you have the option to downgrade to a lower speed plan without any penalties.
- Equipment Required If you do not already have the required NBN infrastructure installed at your premises, you or an authorized person over 18 years of age will be required to be home on the day of installation for a technician visit. If we find that you will require a technician visit to perform the installation, we will advise you of the date and time after registration.
- You need an NBN compatible modem to connect your devices to EzNBN Broadband service and a standard phone handset to use your included voice service. A Wi-Fi modem router is included in the EzNBN Voice Bundle. Inclusions & Exclusions Non-commercial purposes: The service is for residential consumers and used for personal or domestic purposes only.
- Calls that are not included in your Voice Add-on (e.g. calls to 13/1300 numbers and Directory Services) will be charged at listed EzTel rates on a ‘pay as you go’ basis.
- Standard International Call Rates apply for calls to satellite phones and international calls that are not included in your Voice Add-on. Calls to 19/1900 numbers are not supported.
- CSG Waiver: The standard Monthly Charge and Setup pricing stated in the Information about Pricing section are based on new customers agreeing to waive the Customer Service Guarantee (CSG).